island. >> when is the government coming? >> reporter: it was a desperate cry for help. >> we're going to die, if we get killed with the weather, we're going to die! >> reporter: in staten island, donna pleaded with her senators for more food, gasoline and clothing. >> we are -- >> we got 90-year-old people! >> reporter: this is one of the hardest-hit communities in torqnew york city. thousands still without power, many homeless. 19 people dead, including this father and son, found locked in a final embrace. overwhelmed by a violent surge of water, residents describe a tsunami-like wave as high as 20 feet that devastated entire neighborhoods. >> it was coming in, rushing, like a rapids. it was just coming, it was just curving around that corner and rushing down. >> reporter: the water may be receding, but the frustration on staten island seems to be growing. >> fema won't help us. >> reporter: and local officials pleaded for more supplies. >> they cannot go on. this is america. it's not a third world nation. >> reporter: one even attacking the red cross, which just arrived here today.